Within 30 days of receiving your shipment, you may return the product (except concept cosmetics products. Full list of concept cosmetics products may be found in the Shipping-information page in its original condition for a full refund. If your product(s) received was damaged or incorrect, please contact Pharmacros AD Customer Service at or call +30 211 10 70 270 for further assistance on returning the product(s). Please include except of the return products the upper portion of the packing slip with the voucher and invoice folder, in your return package and mail it to:

Pharmacros AD

Ecommerce Returns Department

Mesogeion Av. 304, 15562

Holargos, Athens – Greece

If the item(s) was received damaged or incorrect from your original order, we will provide a prepaid label for returns. All other situations, you will be responsible for return shipping costs. You do not need a preauthorization to return an item, but you have to use the packing slip for your return. Your return will be processed within 14 days of receipt of the return shipment. Your credit card may take longer to show the credit back on your account.